-No Refunds, No Exceptions
You have 3 business days from the date you receive your order. A receipt must be provided at the time of the exchange. Please email regarding your exchange request. We do not accept any items not in its original condition. Any exchange items must be unopened, not altered, not worn or damaged in any way. All hair tags and packaging must be included with the exchange. Hair labels must not be broken, if broken, exchanges will be null and void. NO EXCEPTIONS. Once we have received your return order, we will contact you via email to process the exchange. You are responsible for any exchange shipping fees unless Sophisticated Bundles was the party at fault.
Raw Hair: Please allow 2-7 business days to process your order. All orders are shipped through USPS. All packages are insured and require a signature. NO EXCEPTIONS.
If in stock, orders usually ship within 7-10 business days.
Virgin hair: Please allow 2--3 business days to process your order. All orders are shipped through USPS. All packages are insured and require a signature. NO EXCEPTIONS.
If in stock, orders usually ship within 3--5 business days.
Please be mindful of weekends and holidays when placing your order.
We do not ship to P.O. Boxes, NO EXCEPTIONS
No Express Shipping is available at this time.
-Credit Cards through PayPal
-Please note, any issues with your payment must be handled through your credit card company or PayPal. The toll-free number for PayPal is 1-888-215-5506.